Privacy Policy
Last updated July 3, 2026
This Privacy Policy explains how SeatBuilder (“we”, “us”) collects, uses, and shares personal information when you use our website, seat-map editor, embeddable widget, and API (together, the “Service”).
1. Information we collect
- Account information — name, email address, and organization details you provide when you register.
- Content — seat maps, events, and other data you create or upload to the Service.
- Usage data — log data, device and browser information, and interactions with the Service.
- Payment information — processed by our payment provider; we do not store full card numbers.
2. How we use information
We use personal information to:
- provide, maintain, and improve the Service;
- authenticate users and secure accounts;
- process payments and manage subscriptions;
- respond to support requests and communicate with you;
- comply with legal obligations.
3. Cookies and tracking
We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can control cookies through your browser settings, though some features may not function without them.
4. How we share information
We do not sell your personal information. We share it only with service providers who help us operate the Service (such as hosting and payment processing), when required by law, or in connection with a business transfer. These providers are bound to protect your information.
5. Data retention
We retain personal information for as long as your account is active or as needed to provide the Service, and thereafter as required to comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Security
We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
7. Your rights
Depending on your location, you may have the right to access, correct, delete, or export your personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the details below. We will respond in accordance with applicable law.
8. International transfers
Your information may be processed in countries other than your own. Where required, we put appropriate safeguards in place for such transfers.
9. Children’s privacy
The Service is not directed to children under the age required by applicable law, and we do not knowingly collect their personal information.
10. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes we will provide reasonable notice and update the “last updated” date above.
11. Contact
Questions about this Privacy Policy or your data? Reach us through our contact page.